Because of the nature of custom fabric pre-orders, we have a lead time of approximately 8 and 10 weeks. Shipping is calculated based on weight and country of origin, we use a signed for delivery service.
All retail parcels will be shipped within 5 working days.
Custom made clothing will take longer - the lead time will be shown on the main Custom Clothing page.
In the event a parcel goes missing in the post - please allow 15 working days for it to arrive.
a refund will be given including postage costs.
If the parcel is returned to us becuase of an incorrect address (not our error) a refund will be given exclusing postal costs incurred by us.
Due to the nature of custom fabric we do not currently offer returns on custom fabric and custom made items.
We will accept return of non custom goods if they are in resalable condition.
Fabric and fur must be uncut and unwashed.
All other none custom fabrics must be uncut and unwashed.
Clothing items (none custom) can be returned.
Faulty clothing items can be returned.
Postage costs to be incurred by you.
Please contact us with your order number so we can talk through the return process and what item you want to return for what reason. Return contact details are at the bottom of the page.
Returns must be sent to our address within 14 days of receipt. You will be refunded once your return is received by us. Return costs are your responsibility.
Returns should be sent to:
Email us at firstname.lastname@example.org
Enchanted Fabrics, Blackpool Retail Park, Shorebury Point, Flexspace Suite 3 Blackpool, FY4 2RF, United Kingdom.